| ISSUE | Date | Customer | Machine, Model, Serial No. | Problem | Progress | Executor | Status | Priority |
|---|---|---|---|---|---|---|---|---|
Delta15 : Cylinder screw problem |
March 20, 2026 | NA | ICT,NA, NA | the press unit moves up with much more force than usual and produces a loud impact noise compared to a normal machine. |
checking with HQ |
Nott | on going | MEDIUM |
Delta15 : Cylinder screw problem |
March 20, 2026 | NA | ICT,NA, NA | the press unit moves up with much more force than usual and produces a loud impact noise compared to a normal machine. |
checking with HQ |
Nott | open | MEDIUM |
Delta15 : Cylinder screw problem |
March 27, 2026 | NA | ICT,NA, NA | the press unit moves up with much more force than usual and produces a loud impact noise compared to a normal machine. |
- Gary advise to adjust the top screw. |
Nott | on going | MEDIUM |
Delta15 : Cylinder screw problem |
April 3, 2026 | NA | ICT,NA, NA | the press unit moves up with much more force than usual and produces a loud impact noise compared to a normal machine. |
- After customer adjust the top screw, it is ok. The press unit move up slower. |
Nott | on going | MEDIUM |
Delta15 : Cylinder screw problem |
April 10, 2026 | NA | ICT,NA, NA | the press unit moves up with much more force than usual and produces a loud impact noise compared to a normal machine. |
Consult with HQ what part should be changed |
Nott | on going | MEDIUM |
Delta15 : Cylinder screw problem |
April 17, 2026 | NA | ICT,NA, NA | the press unit moves up with much more force than usual and produces a loud impact noise compared to a normal machine. |
Consult with HQ what part should be changed |
Nott | on going | MEDIUM |
Delta15 : Cylinder screw problem |
April 24, 2026 | NA | ICT,NA, NA | the press unit moves up with much more force than usual and produces a loud impact noise compared to a normal machine. |
20260424 - Asked customer if you want to send cylinder back to Taiwan or not, waiting feedback from customer. |
Nott | on going | MEDIUM |
Delta15 : Cylinder screw problem |
May 1, 2026 | NA | ICT,NA, NA | the press unit moves up with much more force than usual and produces a loud impact noise compared to a normal machine. |
Order the new parts from Taiwan. |
Nott | on going | MEDIUM |