| ISSUE | Date | Customer | Machine, Model, Serial No. | Problem | Progress | Executor | Status | Priority |
|---|---|---|---|---|---|---|---|---|
Main software malfunction when using multiple block scan |
June 5, 2026 | Benchmark | AXI,TR7600 SIII, T2003030699-002 | Main SW status stuck in step "Block scan" (Motion stopped) and Main PC restart automatically. |
1.Send all log and RCP to RD --> Done (7/Jun/26) 2.RD require to testing with ver 3.6.92.2 (CAD Mode) |
Ton | open | MEDIUM |
Main software malfunction when using multiple block scan |
June 10, 2026 | Benchmark | AXI,TR7600 SIII, T2003030699-002 | Main SW status stuck in step "Block scan" (Motion stopped) and Main PC restart automatically. |
1.Send all log and RCP to RD --> Done (7/Jun/26) 2.RD require to testing with ver 3.6.92.2 (CAD Mode) 3.Install Hwinfo for tracking CPU temp. & Continue followup with RD |
Ton | on going | MEDIUM |
Main software malfunction when using multiple block scan |
June 15, 2026 | Benchmark | AXI,TR7600 SIII, T2003030699-002 | Main SW status stuck in step "Block scan" (Motion stopped) and Main PC restart automatically. |
1.Install Hwinfo for tracking CPU temp. & Continue followup with RD --> Monitoring |
Ton | on going | MEDIUM |
Main software malfunction when using multiple block scan |
June 25, 2026 | Benchmark | AXI,TR7600 SIII, T2003030699-002 | Main SW status stuck in step "Block scan" (Motion stopped) and Main PC restart automatically. |
1.Install Hwinfo for tracking CPU temp. & Continue followup with RD --> Monitoring |
Ton | on going | MEDIUM |
Main software malfunction when using multiple block scan |
July 3, 2026 | Benchmark | AXI,TR7600 SIII, T2003030699-002 | Main SW status stuck in step "Block scan" (Motion stopped) and Main PC restart automatically. |
Waiting for the error again, then send log to HQ. |
Ton | on going | MEDIUM |
Main software malfunction when using multiple block scan |
July 10, 2026 | Benchmark | AXI,TR7600 SIII, T2003030699-002 | Main SW status stuck in step "Block scan" (Motion stopped) and Main PC restart automatically. |
Waiting RD Check log. Already sent the log to HQ. |
Ton | on going | MEDIUM |
Main software malfunction when using multiple block scan |
July 17, 2026 | Benchmark | AXI,TR7600 SIII, T2003030699-002 | Main SW status stuck in step "Block scan" (Motion stopped) and Main PC restart automatically. |
send beta vertion to customer to test TR7600Ver3_6_92_6_Official_20260717 |
Ton | on going | MEDIUM |
Main software malfunction when using multiple block scan |
July 24, 2026 | Benchmark | AXI,TR7600 SIII, T2003030699-002 | Main SW status stuck in step "Block scan" (Motion stopped) and Main PC restart automatically. |
Beta version can't send image out to RS, waiting new version update. |
Ton | on going | MEDIUM |
Main software malfunction when using multiple block scan |
July 31, 2026 | Benchmark | AXI,TR7600 SIII, T2003030699-002 | Main SW status stuck in step "Block scan" (Motion stopped) and Main PC restart automatically. |
Waiting for new SW around 2 weeks. |
Ton | on going | MEDIUM |
Main software malfunction when using multiple block scan |
Aug. 7, 2026 | Benchmark | AXI,TR7600 SIII, T2003030699-002 | Main SW status stuck in step "Block scan" (Motion stopped) and Main PC restart automatically. |
Waiting for new SW around 2 weeks. |
Ton | on going | MEDIUM |
Main software malfunction when using multiple block scan |
Aug. 14, 2026 | Benchmark | AXI,TR7600 SIII, T2003030699-002 | Main SW status stuck in step "Block scan" (Motion stopped) and Main PC restart automatically. |
Send SW the new version to Nichtech |
Ton | on going | MEDIUM |