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| ISSUE | Date | Customer | Machine, Model, Serial No. | Problem | Progress | Executor | Status | Priority |
|---|---|---|---|---|---|---|---|---|
New fixture lighting 2D camera |
Nov. 27, 2025 | Hanwha | AXI,TR7600SIIIPlus, T2002940074-001 | After change the new fixture lighting 2D camera. when customer used high resolution at 3um the LED lighting and new fixture hit on customer product. |
We changed the fixture back to the old one and replaced the LED board that had damage. Now machine can working normally. Waiting for new fixture lighting to solving 2D barcode decode not stable. |
Khaw | open | MEDIUM |
New fixture lighting 2D camera |
Dec. 5, 2025 | Hanwha | AXI,TR7600SIIIPlus, T2002940074-001 | After change the new fixture lighting 2D camera. when customer used high resolution at 3um the LED lighting and new fixture hit on customer product. |
- Waiting for new fixture lighting send to Thailand office |
Khaw | on going | MEDIUM |