ISSUE Date Customer Machine, Model, Serial No. Problem Progress Executor Status Priority

X-Ray image quality going blur after change the 2D fixture

March 20, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Did redo the software limit position follow your SOP, after setting completed the X-ray image quality is still blurred, it is not as sharp as before.

Khaw open MEDIUM

X-Ray image quality going blur after change the 2D fixture

March 27, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Did redo the software limit position follow your SOP, after setting completed the X-ray image quality is still blurred, it is not as sharp as before.
- Request the calibration jig from HQ. In process waiting calibration from HQ

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

April 3, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Did redo the software limit position follow your SOP, after setting completed the X-ray image quality is still blurred, it is not as sharp as before.
- Request the calibration jig from HQ. In process waiting calibration from HQ

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

April 10, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Did redo the software limit position follow your SOP, after setting completed the X-ray image quality is still blurred, it is not as sharp as before.
- Request the calibration jig from HQ. In process waiting calibration from HQ

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

April 17, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Did redo the software limit position follow your SOP, after setting completed the X-ray image quality is still blurred, it is not as sharp as before.
- Request the calibration jig from HQ. In process waiting calibration from HQ

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

April 24, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Did redo the software limit position follow your SOP, after setting completed the X-ray image quality is still blurred, it is not as sharp as before.
- Request the calibration jig from HQ. In process waiting calibration from HQ

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

May 2, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Did redo the software limit position follow your SOP, after setting completed the X-ray image quality is still blurred, it is not as sharp as before.
- Request the calibration jig from HQ. In process waiting calibration from HQ

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

May 8, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Did redo the software limit position follow your SOP, after setting completed the X-ray image quality is still blurred, it is not as sharp as before.
- Request the calibration jig from HQ. In process waiting calibration from HQ
- HQ confrim will ship the Jig on 22 May

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

May 15, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Did redo the software limit position follow your SOP, after setting completed the X-ray image quality is still blurred, it is not as sharp as before.
- Request the calibration jig from HQ. In process waiting calibration from HQ
- HQ confrim will ship the Jig on 22 May

-RD Henry and PM Richard checked the issue with us together, but the root cause has not been identified yet.
RD Henry will assist us with further analysis next Monday

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

May 21, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

-RD Henry and PM Richard checked the issue with us together, but the root cause has not been identified yet.
RD Henry will assist us with further analysis next time

- This week customer postponed the plan due to has end customer visit the site

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

May 29, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

29 May
- Did Auto Calibration. waiting for the result after the calibration complete

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

June 5, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

29 May
- after did Auto Calibration completed, the x-ray image still blurry
- checked "UseMoveAndTrigger_FM" in registry, the value is 0
- Waiting the new solution from RD

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

June 12, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Maxym suggest to redo calibration by use official version

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

June 19, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Maxym suggest to redo calibration by use official version
- Will do calibration on 29 June

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

June 25, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Maxym suggest to redo calibration by use official version
- Will do calibration on 29 June

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

July 3, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Did auto calibration with official version (3.6.92.2 20260401) after calibration the X-ray image still blurry.
- Collect to the related log file send to RD

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

July 10, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- RD suggested
1. Please download PuTTy from the internet and install that to the Hanwha machine.

2. Set the COM port to 1 and configure the following settings:
3. Set interlock to unlock and close main program
4. Then enter the following command and export its log file and/or screen shot them, report back to the RD team.
- I will do it on next week

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

July 16, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Collected the log files from PuTTy software and screenshot them, report back to the RD team.
a. RVN
b. RSN
c. RTP
d. RBT
e. RER
f. ROT
g. RXT
h. SHT
i. STS

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

July 24, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Sent the registry from TRI folder to Max

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

July 30, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Sent the registry from TRI folder to Max
- Waiting new solution from HQ

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

Aug. 7, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Sent the registry from TRI folder to Max
- Waiting new solution from HQ

Khaw on going MEDIUM

X-Ray image quality going blur after change the 2D fixture

Aug. 11, 2026 Hanwha AXI,TR7600SIIIPlus, T2002940074-001

the X-ray image quality is worse after changing to the new 2D fixture lighting. You can see the images as an attachment. In my opinion, the X-ray image is not sharpe same as before, and edge of the components have blurred a bit.

- Waiting HQ confirm whether will we should replace the tube or not

Khaw on going MEDIUM